Safety Center

Safety Center

Your safety and trust are our priority. This page explains how we keep your shopping, payments, and deliveries secure.

Safe Payments

All online payments are processed over encrypted (SSL) connections through licensed gateways (bKash, Nagad, Rocket, SSLCommerz, Stripe). We never store your full card or PIN details.

Verified Riders

Every delivery rider passes identity (NID) verification and live selfie check-in. During delivery your phone number stays masked from the rider for privacy.

Product Quality

Perishables are batch- and expiry-tracked. Damaged or expired items qualify for a same-day return.

Report a Concern

Spotted something wrong? File a complaint and our team will respond within 24 hours.